Overview
Job Opportunity: Senior Executive / Assistant Manager – Operations
Sterling Automobiles Lanka (Pvt) Ltd, a premier automotive service provider in Sri Lanka since 2007, is looking for ambitious professionals to join our growing team. We specialize in vehicle repairs, detailing, and after-sales excellence.
This role is based at our Nugegoda Branch.
Key Responsibilities
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Workflow Management: Oversee day-to-day operational activities to ensure smooth and efficient workflow across all departments.
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Customer Service Excellence: Supervise bookings, inquiries, and complaints to ensure timely resolution and high customer satisfaction.
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Coordination: Liaise with workshops, branches, and the Head Office for the seamless execution of after-sales and service operations.
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Quality & Reporting: Monitor service quality, ensure compliance with company standards, and prepare performance reports for management.
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Process Improvement: Identify and implement process enhancements to boost efficiency, productivity, and service standards.
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Team Leadership: Supervise and guide junior operational staff to maintain consistent performance.
Requirements & Qualifications
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Education: Bachelor’s degree in Business Administration, Operations Management, Marketing, or a related field.
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Experience: Minimum of 3–5 years in operations or administrative management (experience in a customer service-oriented industry is preferred).
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Skills: Excellent communication, interpersonal, and problem-solving skills.
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Technical Proficiency: Strong organizational skills and proficiency in MS Office; willingness to learn CRM tools.
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Mindset: A team-oriented professional with a strong focus on customer satisfaction.
How to Apply
If you are a results-driven professional ready to redefine excellence in the automotive industry, we want to hear from you!
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Email your CV to: cv@sterling.lk
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Contact Number: 077 3388388
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Location: Nugegoda, Sri Lanka
To apply for this job email your details to cv@sterling.lk
